How do I communicate with a human at Public Mobile

[FalconFriend]

Mom needs to set up service, and if I can communicate with a human at Public Mobile, it would really help.

[slusagm]

1. Log in to the Public Mobile app or My Account.
2. Navigate to the ‘Subscription’ tab.
3. Click on ‘Manage Subscription

Then toggle OFF Subscribed 

[Tkc]

This is so frustrating to try and navigate their site and try to pause your acount when the instructions don't match what I see. THis happens everytime. They leave some detail out and I can't find the **bleep** "

1. Log in to the Public Mobile app or My Account.
2. Navigate to the ‘Subscription’ tab.
3. Click on ‘Manage Subscription’.
4. Choose ‘Subscription Renewal’.
5. Click on ‘Unsubscribe’.
6. Confirm your choice by selecting ‘Yes’.

Pause Subscription" because there is no "subscription renewal"  Where is it ????  I've tried every one of their sections.

[hairbag1]

---

@FalconFriend wrote:

Thanks. Mom doesn't have a smart phone. She's one of those rare folks who is just looking for phone service. 

---

Today, the cheapest plan avialable is the $19 / 30 days talk/text and a bit of data. Telus has a cheaper plan ($100 + tax for 365 days of talk/text and 2GB's data monthly, using the promo code BONUS100 on sign-up).

https://www.telus.com/en/mobility/prepaid/plans

[HALIMACS]

@FalconFriend 

recommend going with a first or second tier service provider as opposed to a third tier service provider.

Telus or Koodo , Bell or Virgin, Rogers or Fido

For those helping elderly or less techno savvy  folks, you might find yourself being the go-to frequently with a third tier provider

[TheSterlinger]

We have service with Koodo who has live agents and its a pain to get through to speaking with someone on the phone.

Haven't been with Telus in a long time, but I think they might be slightly more user friendly. 

[Phil_Adelphus]

@FalconFriend  If her phone can't download the app you can set up the account with the app on your phone and then put the sim in her phone.  As has been noted, there is no live customer service here so I wonder whether Public Mobile is the best option.  Another suggestion might be the Telus $100 for a year plan, which currently has a promo of unlimited calling and texts with 2GB data per month.  After a year it reverts to 400 call minutes and 400 texts with no data.  But at a cost that works out to $8.33 a month it might suit her better.

[TheSterlinger]

@FalconFriend  Public Mobile is all online. Self serve.  

If you or her is not tech savvy,  Public Mobile not the ideal place to go.

The Community is here for basics help and tips. Public Mobile agents reply through messages back and forth.

[FalconFriend]

Good to know. I'd pay more to be able to communicate with a human.

[FalconFriend]

Thanks. Mom doesn't have a smart phone. She's one of those rare folks who is just looking for phone service. 

[hairbag1]

@FalconFriend 

you must use the Public Mobile app to successfully activate a new account. Where do you run into trouble ...we can help before Customer Support can.

[eddieO]

@FalconFriend sorry, Public Mobile help is all online with no live person. If you post your question here there's a great chance someone here can help but if not you can open a ticket:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)