How do I change my credit card information?

[Cool_Hand_Hank]

My credit card is expiring and I need to update my info for auto pay.

I can't seem to find where to do that on the website.

Can someone help me out?

Cheers and thank you.

[softech]

@cyzerman  You tried to change the credit card by going to Manage my card and Replace this credit card but it didn't work?

Possible that you tried too many times.  Open a ticket with PM Support and have them to check for you or maybe put the card in the system for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[cyzerman]

I tried that, it doesn't work.

[pkaraa]

You need to login into my account and change it under manage. Address should be exact with postal code with no spaces. Incognito mode is better.

[HALIMACS]

@Cool_Hand_Hank 

When updating credit card info, make sure to do the following to avoid the common glitches that sometimes occur with this process:

1. Clear your browser's cache & cookies
2. Use incognito mode
3. Select "Manage My Card"
4. Select "replace card"
5. Type your address exactly as from your billing statement
6.  Don't use a space in the postal code
7.  Use ALL CAPS if necessary
8.  Type everything, not letting autofill complete any fields

[Anonymous]

@Cool_Hand_Hank 

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

[softech · Accepted solution]

@Cool_Hand_Hank  To change Credit card info, simply logon to My Account and click on the payment tab 

click Manage my Card, and then replace this credit card