05-18-2022 01:35 PM
I am on the old rewards program, and I have the 15 plan (which ends up being around 11 thanks to autopay, 1 year loyalty, and my friend referral).
I need to stop paying for two months.
So, just wondering, will I lose on my loyalty rewards when I come back? Will I lose my number?
Thanks!
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05-18-2022 04:13 PM - edited 05-18-2022 04:14 PM
05-18-2022 04:03 PM
@hTideGnow wrote:HI @mimmo just to clarify. If an account is suspended for 2 months, the Loyal reward increase will also delayed by 2 months, right? Other than that, it won't have any effect to loyalty, right/
@hTideGnow I presume this could mean over 60 consecutive days, or accumulative suspended days in your anniversary year.
So presumably you could suspend for 10 days, 6 times a year (for example) and still get loyalty as scheduled without delay. Not sure reasons for doing that, but who knows. 🙂
05-18-2022 03:12 PM
@hTideGnow wrote:HI @mimmo just to clarify. If an account is suspended for 2 months, the Loyal reward increase will also delayed by 2 months, right? Other than that, it won't have any effect to loyalty, right/
yes that is my understanding.
05-18-2022 01:56 PM
No, but make sure if the trip is extended longer than you thought, you stay on top of it and make a payment between the 2-3 month mark, that will buy you another 90 days.
05-18-2022 01:45 PM
HI @mimmo just to clarify. If an account is suspended for 2 months, the Loyal reward increase will also delayed by 2 months, right? Other than that, it won't have any effect to loyalty, right/
05-18-2022 01:43 PM
Good to know! Thanks.
05-18-2022 01:43 PM
You will not lose your rewards or number. You have 90 days from your renewal date to make a payment, otherwise your account will be closed automatically. It is always advisable to make a payment around day 85 in case something goes wrong.
05-18-2022 01:41 PM
No. You can have an expired account (unpaid) for upto 90. In that time pay and you are good to go. Pass 90 days and your account is deleted.
If you turn off autopay you will not renew and lose the reward for that month .