How do I cancel a phone order? Have decided to bring my own phone...and need plan only.

[Jonesy1]

I just ordered a phone and plan today.  Have decided on a different phone.  How do I go about cancelling the phone order and just sign up for the plan?  Delivery is pending in the next couple of days. Thank you!

Michele

[cellphoneuser1 · Accepted solution]

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@Jonesy1 wrote:

I just ordered a phone and plan today.  Have decided on a different phone.  How do I go about cancelling the phone order and just sign up for the plan?  Delivery is pending in the next couple of days. Thank you!

Michele

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Refuse the package and it gets sent back and you'll get a refund. If a CSA can't cancel the order and you can't catch the delivery pereson to refuse the package, the phone can be returned within 30 days.

[JK8]

@Jonesy1 

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