How can we get in touch with customer service, regarding my US add on being virtually useless while

[computergeek541]

---

@Handy1 wrote:

@kdereniw  Only works when connected to T mobile .. and voice is really hot or miss unfortunately… hope is things will get better when PM finally gets voip 

---

VoIP requires a data connetion and that line would operate with a different phone number.  I do agree with you that VoLTE would help greatly with situations of there not being much 2g signal.

[hTideGnow]

Hi @kdereniw the roaming add-on sometime is hard to use.  TMobile network is not very good.  PM usually will refund without much fight

[Handy1]

@kdereniw  Only works when connected to T mobile .. and voice is really hot or miss unfortunately… hope is things will get better when PM finally gets voip 

adding yes voLTE was what I meant Ty for the gentle correction @computergeek541 

[kdereniw]

None of it worked at times. Sometimes wife would get a message, I wouldn’t or vice versa

[kdereniw]

Thanks

[will13am]

@kdereniw , what seems to be the problem with using Us roaming?  Make sure the phone is connecting to T-Mobile, use manual connection if needed.  For calling, the feature can be rather challenged where 2G network is spotty.  For data, please ensure roaming data feature is turned on.  

[hTideGnow · Accepted solution]

hi @kdereniw what was the problem? just voice? or data has problem too?  did you try to connect to T-MOBILE??

yes, PM agent could process refund of you are unable to use the roaming.  Please open ticket with them 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@kdereniw  Here’s how 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )