@bayhouse
If you have already activated your sim card with a temporary phone number then you must contact the moderators via simon or private message. If using simon type port request and human and follow the prompts to submit your ticket. If using private message add Moderator_Team in the send to bar, port request in the subject bar and leave a a detailed message and include the following information:
- Full name and address on your account.
- Your temporary phone # and email on your account.
- Your pin #.
- Full name and phone # on your bell account.
- Bell account #.
Await the port request authorization phone call from bell or be proactive and call them to give authorization or recieve an eta on when you will recieve the call. Landlines take 2 to 7 days to port over. You will continue to recieve calls to your landline until the port is complete. After that your bell account will be cancelled.
Keep an eye on pm box the envelope icon next to your avatar at the top right cirner of your screen for a little number to pop up indicatjng a message from the moderators. Responding promptly will speed up service times. The average wait time is 2 to 4 hours up to 48 hours for non urgent issues.
