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Hi ,I by mistake made a top of for U.S.roaming tex n talk for $15.can I please cancel this topoff?

Clara4
Great Neighbour / Super Voisin

Can  I get help to cancel a add on I made by mistake?,please n .thank you kindly 

1 REPLY 1

softech
Oracle
Oracle

@Clara4 

PM is a prepaid provider and generally do not provide refund.  However, in case like this, they usually would help to reverse the transaction and leave the fund back in your account.  Please engage support to get this resolved:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

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