I need to cancel i made a mistake on sign up

[kenvw6267]

I need to cancel i made a mistake on sign up

[Handy1]

@kenvw6267  8AM-10PM EST

[kenvw6267]

Sent them another is there any info how late they are open?

[slusagm]

i would message them again

[kenvw6267]

Hopefully they reply soon 2 hours with nothing yet

[slusagm]

not instant, but I usually get the first reply in an hour or a bit more , and got the problem resolved without  couple messages exchanged.

Check your community inbox for their response

[kenvw6267]

I did message them - any idea on their response times? This is all so weird to me that I cant phone or chat or talk to anyone

[slusagm]

@kenvw6267 

no need to re-signup.  PM can help with both problems with this current account you setup.   Just message them as said,  use this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kenvw6267]

I messed up my sign up very badly and need help

I said to ship the SIM card - but I already have a SIM card.  Also, I forgot to enter the promo code my work emailed me.  Also I forgot to put in my referreral code.

Please can you cancel my sign up so I can re-sign up correctly, or can you please cancel my sim shipment, let me add my promo code, and add my referral code

[Chalupa_Batman]

Hello @kenvw6267 

What mistake did you make?

[slusagm]

what was the problem?

depends on where you  are in the subscription, you need to do it differntly

if you subscribed but the activation didn't work, message Pm and ask them to help to cancel

 message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you are using the service and just not like it, then you need to turn off Subscription yourself on My Account.  Go to Payment page and go the Manage Subscription and turn off Subscribed there