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Bought two U.S..add ons by mistake. Can I cancel one?

mikehalif
Good Citizen / Bon Citoyen

Please let me know how to cancel the second U.S..add on I bought by mistake.....

 

I'd like a refund.

2 REPLIES 2

Phil_Adelphus
Mayor / Maire

@mikehalif  You typically can't buy two of the same add-ons at the same time (although, is this US roaming or long distance minutes?) .  If both are the same US roaming add-ons are you sure both went through?   The only way to get a refund is to contact customer service, open a ticket at the chat icon bottom right of this page, but if that doesn't work use the private message link already given by @TheSterlinger 

TheSterlinger
Deputy Mayor / Adjoint au Maire

@mikehalif 
 Once you add an add-on you cannot go back or cancel it. Unfortunately you are stuck with. You can try submitting a ticket to a Public Mobile but most likely will not get a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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