4 weeks ago
Please let me know how to cancel the second U.S..add on I bought by mistake.....
I'd like a refund.
4 weeks ago
@mikehalif You typically can't buy two of the same add-ons at the same time (although, is this US roaming or long distance minutes?) . If both are the same US roaming add-ons are you sure both went through? The only way to get a refund is to contact customer service, open a ticket at the chat icon bottom right of this page, but if that doesn't work use the private message link already given by @TheSterlinger
4 weeks ago
@mikehalif
Once you add an add-on you cannot go back or cancel it. Unfortunately you are stuck with. You can try submitting a ticket to a Public Mobile but most likely will not get a refund.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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