Help! My number did not port and I can’t make calls

[jtcotte]

I switched from Koodo to Public Mobile Yesterday. I cannot make or receive calls, only texts and my number did not switch over, it’s a random number. I need my original number from Koodo.

[HALIMACS · Accepted solution]

@jtcotte 

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Sometimes the following things can aid in this process:

• Reboot device
• Toggle airplane mode on and off
• Remove SIM card and then reinsert
• Reset network connections

If none of this helps, and it's been more than 3 to 4 hours, call the porting helpline at 1-844-x for porting related problems.

It's not available for any other account related inquiries.