Help! I’ve lost my number. How can I get it back?

[Lulu930]

I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.

if I purchase a new plan, would I be able to choose a specific number? (I want my old number back)

what are my options to get the number back? 
-sad girl 

[Handy1]

@Lulu930  You can keep refreshing the page on activation for available numbers . Even after activated in your account you can change number 4x for free every 30 day cycle and there you can refresh page going thru available numbers 

Change # on profile tabs

Add you can also confirm with support if number is still available @Lulu930 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

Hi @Lulu930 

they give you couple numbers at a time and you hav to choose from the list.  Of course you can keep refreshing it for a new list 

how long you loss your number? check with support agent, they might able to assign you back the number if you lost it not too long ago

submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[Lulu930]

Does public allow choosing a number?

[Lulu930]

It was public :,(  can I choose the number when I sign up again?

[Handy1]

@Lulu930  Shoot after 90 days the account is closed and number gone . Be hard to get number back . But start with where the number originated to try and get it back on new plan with them 

[Dunkman]

@Lulu930 

Your account is permanently closed unfortunately.  Which company did you get your original phone number?  If it was a Telus company (ie. Telus, Koodo or Public mobile), you may be able to get phone number back. If not, your phone number went back to the original carrier.