Help I have been locked out of my account

[thechunkyknot]

I need help I have been locked out ty

[LovesToPM · Accepted solution]

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@thechunkyknot wrote:

I need help I have been locked out ty

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Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

1. Click here.
2. Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.

[Triguy]

Try the forgot password link.

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still have problems the submit a ticket by clicking on the question mark on the bottom right

[RossN]

@thechunkyknot hi when you try again in an hour as suggested ,try chrome in ingognito mode it seems to have better results good luck

[thechunkyknot]

I will try that again ty

[geopublic]

@thechunkyknot  Try again in an hour.