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01-05-2024 04:19 PM
Today I recieved my sim card and followed the step for activating my sim. Received the confirmation number and finished setting up my account but then got a text saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"
Which the chat didn't do anything. Tried to look through the community page and someone suggested calling Telus porting department but it didn't help. What should I do now?
Solved! Go to Solution.
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01-05-2024 04:22 PM
@Lilselina I’ll send porting team number private message they can re trigger the port request for you and best to use old provider account number and ignore the IMEI . Or you can also submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-05-2024 04:20 PM
@Lilselina I can send you a PM with the number of the porting team. Not sure if it's the same one you called.