cancel
Showing results for 
Search instead for 
Did you mean: 

Having issue to transfer my number

siyuzeng
Good Citizen / Bon Citoyen

My old provider is PhoneBox, which is not in your category. So I actived my Publice's card with a temporary number then I went to My Account to try the Transfer my number but it doesn't work. Does anyone can help me?

3 REPLIES 3

BKNS27
Mayor / Maire

@siyuzeng 

Keep your old SIM and account number handy when the CS_Agent contact you.

Keep your eyes on the envelope icon above.

softech
Oracle
Oracle

@siyuzeng in such case  open a ticket with PM support and have them to manually port for you 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Need Help? Let's chat.