Having issue to transfer my number

[siyuzeng]

My old provider is PhoneBox, which is not in your category. So I actived my Publice's card with a temporary number then I went to My Account to try the Transfer my number but it doesn't work. Does anyone can help me?

[Yummy]

Check if your can transfer number at all first:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

[BKNS27]

@siyuzeng 

Keep your old SIM and account number handy when the CS_Agent contact you.

Keep your eyes on the envelope icon above.

[softech]

@siyuzeng in such case  open a ticket with PM support and have them to manually port for you 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there