Have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet

[Ivy369-ff]

Hi Public Mobile,

I have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet.  When will I receive the text message for the above free data and intl. LD minutes?

My phone no. is xxxxxxxxxxxxxxxxxx.

Thanks

[Ivy369-ff]

Thanks.  I have tried to send YES2 to shortcode 4911, but it does not work.  I have opened a ticket with PM Support and waiting for the reply.

Cheers,

Suen

[softech]

@Ivy369-ff   this is an open forum, please remove your number for you own protection

for the bonus, glad you asked before it is too late

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there