@softech wrote:
@HALIMACS no, I don't know.
But I doubt it's from the same warehouse. In fact, I suspect different phones could be fulfilled by different warehouse locations, but it likely source form the same provider.
From the post I saw, i think phone orders are fulfilled in a much more reliable time frame, and most importantly, with a tracking. I think because of the cost, they put a bit more effort on it.
I always wonder if SIM card is sent from PM office in Toronto . Not sure, no inside channel to confirm 🙂
Phone orders are shipped with tracking. Unfortunately, my experiences have been that while there is a tracking number on the package, Public Mobile often doesn't provide the tracking information to the customer. Often, they don't even advise customers of shipment. In addition, UPS is often used for phone orders, but Public Mobile doesn't check offf the signature required option, so regardless of the value of the shipment, it will sometimes be left unattended (and sometimes in plain view). That itself wouldn't be as much of an issue if the customer knows it's coming, but communication to the customers about the order status has always been an improvement opportunity.
As for SIM card shipments, they aren't shipped from Public Mobile headquarters in Toronto. They are sent from a few different contracted warehouses across the country.
