07-13-2020 03:38 PM - edited 01-05-2022 12:26 PM
Woke up this morn with No Service, after the frustrating process of opening 2 tickets to try for assistance and combing thu pages of community posts turning on and off settings restarting trying sim in other phones other sims in this phone it was determined the sim maybe at fault. by this time 8hrs I was already on my way to local Walmart to purchase new sim.
When I went to change sim card in my self help account the current sim listed wasn't the my sim#. Soon as I inputed new sim# the phone worked right away!
After this i got looking at usage and around 4:16am while I was asleep my phone# was being used to access the internet and send and receive sms messages from short code #'s
Has anyone ever had this happen and what should I do??
Solved! Go to Solution.
07-13-2020 08:51 PM - edited 07-13-2020 08:51 PM
A friend of mine on Koodo got her phone account hacked last week. Once they had that they reset her PayPal password and got off with $1,500. Yes, her Koodo password was basically the same as for other online logins.
I understand re-using passwords for Mickey Mouse logins but your phone and email accounts are sacred.
07-13-2020 08:39 PM
I have been doing tons of research on this because it's becoming ever more prevalent. it's very easy to get malware on a computer especially if you have outdated software/browser/extensions/java script. you can get malware just from visiting a site and not clicking on anything.
goto this website and enter your email in the field to check and see if you have security breaches and figure out where they came from
I also suggest others to do the same and change your passwords if you haven't done so in years
07-13-2020 05:09 PM - edited 07-13-2020 05:09 PM
@2066 wrote:thanks, holys#it I see on my other phone 3 sms password resets for my paypal and 1 reset code for my email
As I already suggested, get the IMEI of the device used in the hijack from the moderator team. There will be records of this available to you. There should also be traces of where the device was used to connect to the network. I would report this information to the police as this is clearly a fraud attempt.
07-13-2020 04:24 PM
I am very sorry this is happening to you....take the time now to safeguard your finances. Once you have regained a reasonable enough amount of control again you can review what else you can do to secure your current and future financial situation. Contact with the moderators can initiate the process of possibly finding the culprits as per @will13am suggestions. Hopefully you have access to a working phone to deal with rest of your compromised accounts.
I hope this is helpful and you have minimized any damage caused to your finances. Our thoughts are with you and we want you to recover everything you have lost. Best of luck!
07-13-2020 03:54 PM
thanks, holys#it I see on my other phone 3 sms password resets for my paypal and 1 reset code for my email
07-13-2020 03:46 PM - edited 07-13-2020 04:25 PM
@2066 change your passwords on the account. Your secret question, etc. Contact your bank, change the passwords on email addresses, credit cards etc, anything that may have been exposed. Also change your name on your self service account Any name, ie Donald Duck will do. Stay safe.
07-13-2020 03:45 PM - edited 07-13-2020 03:46 PM
Yes, it similar things have happened. As you still have access to your account immediately change the password. Once done, check your credit card for unusual transactions.
For more assurance consider changing your secret questions and using a fake name.
Often, in this situation your account is totally stolen. Without your phone or SIM I don't understand how your service could be used?
07-13-2020 03:45 PM
@2066 , I think there have been discussions of phone hijacking but it is not a epidemic. I would suggest that you should change your account password. Also, if the hijacked number is used in 2 factor authentication accounts, check those accounts for suspicious activity and change those passwords as well. If calls have been made, use the numbers shown to trace the perpetrator. Also, I would suggest contacting the moderator team to find out the IMEI of the device that was used in the hijacking. That can also be used to trace the perpetrator. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.