03-08-2023 11:03 AM - last edited on 03-08-2023 11:57 AM by computergeek541
wanted to make a 🇬🇧 UK call but my international minutes are longer in my balance?
Anyone have any ideas or thoughts?
03-15-2023 10:54 AM
Thanks. I did have international minutes though my balance sId zero so I tried using them and it worked. It may have been my first attempt didn’t use the proper country code or number missed dialed
03-08-2023 12:50 PM - edited 03-08-2023 12:51 PM
- I’m on the $25 plan with 1 gb though I tried logging into my account again and it still shows international minutes used,no balance?checked on tablet not my phone
- Im looking to call UK from Canada
- Also tried SIMon help bot, but it was not helpful and I couldn’t reach a real person, I guess that is what we receive on discount service
ONLY Holiday bonus (2021/2022) of 500 LD min covers UK. Otherwise you would need 1000 UK minutes add-on.
If you would like to 'talk; to live person, open a ticket and agents will help you out.
To Contact CSA-agent there are 2 methods:
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+) Here
Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.
Watch for envelope in top right corner of Community page. It will show Number of unread emails.
03-08-2023 12:27 PM
@Scamp due to browser cache problem, try to login using Incognito mode for correct info.
So, you do not see any LD minutes add-on under the My Add-on section? Have you been calling long distance ? any chance you really used up the 500 mins already?
For engaging support, it is different from others, but it could be easy if you follow method 1 below. If you cannot get to submit ticket still, then use Method 2 below for direct message;
Please open ticket with PM support using Chatbot:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
03-08-2023 12:15 PM
03-08-2023 11:39 AM
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
What plan are you? If you are on $15 plan maybe you used them for local calls?
03-08-2023 11:27 AM
Some LD add ons can be used making Canadian calls if you have one of the limited calling plans.
03-08-2023 11:05 AM
03-08-2023 11:04 AM - edited 03-08-2023 11:04 AM
Clear your browser cache and log into self service again but use incognito and click the refresh spinner icon.