HELP

[colleenM8]

Hi there,

I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM today

saying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I get the new phone I paid for?

Thanks for any help you can offer

[Meow]

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@paprika wrote:

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@colleenM8 wrote:

I ordered a phone from Public Mobile which was meant to be delivered today.

Off-topic question... Why would you order a phone from Public Mobile?

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Warranty. Return policy.

Kijiji/fb no such things. Plus phone might become blacklisted just for fun...

[darlicious]

@colleenM8 

Well....I logged into the email that I used for my order and UPS claimed they tried to deliver last Wednesday at 3:21 pm....when I was less than 20 feet from my front door in full view sitting at the kitchen table. I have until March 30th to pick it up at the UPS store.

Use the tracking in your email to locate your pick up location.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[paprika]

‏‏‎ ‎

[darlicious]

@Meow 

Not with my mail carrier.....I got mail today but no phone or notice and my mail carrier won't ring the doorbell because he's now scared pantless of us after holding our mail hostage for 5 months last year.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Meow]

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@darlicious wrote:

@colleenM8 

If the shipper was UPS you can probably get it redelivered or go pick it up if you call them today.

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Is there an option with Canada Post to deliver to local post office?

[darlicious]

@colleenM8 

If the shipper was UPS you can probably get it redelivered or go pick it up if you call them today.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[guitarpickr]

Hi colleen, you'll have to get a hold of an agent to find out when they can send your phone. At the bottom right hand corner of the screen you can click on the bubble and submit a ticket.

[BKNS27]

@colleenM8 

If PM was unable to deliver your phone. Chances that your order will be returned to PM.

Best that you contact a CS_Agent right away by private messaging or Chat on this Community page along with your order number and your personal information.

[softech · Accepted solution]

@colleenM8   You will need to open a ticket with PM support and see if they can work with the courier for re-delivery with proper info.

Please open via direct message and include the order number:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there