@andrewface
Once you have worked everything out with the moderators and gain access to your account you need to do a personal identity security check starting with your name on your account. Slightly change the spelling of your name, add a name, make up a new name become Peter Parker, James Bond or Margaret Thatcher just keep that information completely to yourself. Someone knows your account #, phone # and name (Andrew face?) and create a new community profile if that is your name.
Check your social media accounts and remove any references to personal identifiers and info. Birthdates, address, phone #, email etc....
Check all financial related accounts and change your passwords. Then take the time and use a few different emails where possible so that your bank or financial institution contact email is different from PayPal and Amazon and your credit cards outside of your banks are different again as well as your pm login.
Sign out of all accounts on your phone and personal devices....log in everytime you access any account. Add any additional verifiers or layers of security offered such as personal security questions after logging in online banking. Add security words to credit cards when calling by phone so that no changes or info will be released without that security word.
I have contact email, phone # removed from online banking and telephone banking suspended. All communication from bank has to be done by mail or in person with two pieces of ID. Convenience comes at a price don't make it your lifes savings. Almost losing your phone number was just the tip of the iceberg.
