My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.
We got an unauthorized port text message about an hour ago but we cant log in to self serve to submit a ticket as we are locked out. Please help as we want to make sure the number does not get transferred.
Thanks - for some reason it wasn't accepting the current card that was on file. I switched to my other credit card and the problem is now solved. thanks!
So the additional port protection (opt-in text) is now active? I literally got the negative consent text from PM yesterday and am still a little worried that someone may try it again when I dont have as much time to take action.
thanks for that. I do already use most of these safety measures and I don't use my real a name, account name or email address on the community forums. I took your advice and changed my name on my account so that any future port attempts should be bl...
The mod team said the port was cancelled and suggested to set stronger passwords on my accounts, but I don't really see how that stops someone from trying a port. Anyway, seems to be solved for now. I was able to reset my self-serve password myself t...
It seems to be opposite as the text said if I requested a port then do nothing. So if I hadn't requested the cancellation in time someone could have stolen my number?
