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Plan expired

andrewface
Good Citizen / Bon Citoyen

My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.

3 REPLIES 3

andrewface
Good Citizen / Bon Citoyen

Thanks - for some reason it wasn't accepting the current card that was on file. I switched to my other credit card and the problem is now solved. thanks!

HALIMACS
Mayor / Maire

@andrewface wrote:

My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.


Here's how you may apply payment - after doing so, tap "reactivate":

 

Help Articles (publicmobile.ca)

Anonymous
Not applicable

 @andrewface : Make a manual payment to make your Available Funds >= your plan cost. Seems autopay failed for you this time.

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