Got Locked out of my accounts and forgot my password

[Jeyander]

Hi All, 

Is there a way to retrieve my account. I forgot my password and managed to get locked out of my account. 

Thanks, 

[HALIMACS]

@Jeyander 

1. Wait 1 hour. 
2. Clear cache and cookies. 
3. Open incognito tab. 
4. Try again. 

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[mm80]

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@Jeyander wrote:

Hi All, 

Is there a way to retrieve my account. I forgot my password and managed to get locked out of my account. 

Thanks, 

---

Does it say wait 1 hour? You can try again if it says that after waiting. 

[Dunkman · Accepted solution]

@Jeyander 

Have you tried reseting your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If not working, you will need to contact moderator.

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also try dealing 611 on your phone.  You can do some basic account function with 611.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352