Glitch when filling out Ticket

[leokerrigan]

Hey I just ordered a refurbished phone through public mobile it arrived yesterday but the charger on it doesn't work so i'd like to return it.

However

When I go to fill out a ticket, it states that I cannot submit the form until all boxes have been completed, but the form will not let me check all the boxes.

For example it asks if I would like to Return or Exchange, I select 'Return'

I then go to the question confirming my return address to send the mailer, and it asks me a Yes or No answer.

I select 'Yes'

But once I do that it deselects 'Return' from the previous question, thus meaning I am unable to fully complete the Ticket.

Thank you for any one who can help me with this, hoping to get it sorted before my 30 days return period is up!

[0PX9O4]

Perfect @leokerrigan you're one step ahead of me!

Hope you get this resolved ASAP - please keep us posted on the progress here.

[leokerrigan]

I have thank you, contacted an agent and posted in the community at the same time!

Thanks again for the support

[0PX9O4]

@leokerriganOnce again, I'd encourage you to get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[leokerrigan]

It's not access the Ticket which is the problem, once I'm trying to fill that ticket out, that's where the issues arise

[hTideGnow]

HI @leokerrigan 

Yes, open ticket with Chatbot will likely get quicker reply.  Follow this  exact steps and and it will help you to open the ticket:

1. Type CPO phone
2. Click Return or Exchange a certfied pre-owned phone
3. Click Contact Us
4. Click Click here to submit a ticket
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[0PX9O4 · Accepted solution]

You'd need to get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437