@Hwrold Then first send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Explain that you are trying to retrieve your previous number issued by PM and it doesn't seem to be in service. Ask if the number is available and you would be happy to open a new account if that was possible.
You can always open a new account with a new number and then ask customer support if they can allocate the old number if it's available, of course.
edit: @dust2dust I'm guessing it's a PM number from OP's last response about activating the account at Walmart?
@Hwrold While you won't be able to reactivate the old account and will need to start fresh with a new SIM/account, you'll only be able to retrieve the old number if it was originally issued by PM/Telus/Koodo and has not been assigned to someone else, which you say it doesn't seem to be.
If it was issued by another carrier, then you need to open an account with them but I would first ask them if that number is available for you to activate with beforehand. Then you would have the option to transfer the number over to PM if you still wanted to activate an account here.
@Hwrold the best way is to call the business for that OTP service and have it changed to another number or another mean to receive the OTP code
Since you left, the number was returned and there is really no system to give you back the exact number. Even if PM able to do it and willing to do it, please understand they are just helping. Providers are no longer promising to give exact phone number as the customer requests
If you want to try , you can open message with PM support, but again, they might or might not help and they are not obligated to give back old number
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
Thanks for your reply,
My account was deactivated about 1 year ago. I bought it from Hamilton Walmart.
I tried calling that number- says It’s not in the service.
the thing is i am not able to login using my email that I used to create PM account. Its nor sending reset password link.
You won't be able to get into that account as it has been permanently closed,
@Hwrold How long ago has the PM account been deactivated and where was the number issued from originally?
There's a better chance if your number was issued from PM/Koodo/Telus and it's still within the 90 days of holding period after deactivation.
You can always ask customer support to see if the number is available via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
You can also try calling your old number to see if it's already been assigned to another customer.
@Hwrold if it has been a year, very likely not
and if you ported in your number from another provider, the number would have gone back to the provider where you got the number from so PM would not be able to help
If you got the number originally from PM, PM and Telus family would have kept the number for redistribution You can try to call the number, if no one got it yet, then it is not bad.
If you are joining PM anyway, pick a new number first. Then open ticket with PM support and see if they can do anything.