I can't add funds to my account and I can't sign up online

[mdk1995]

• I can't sign up online because the code is not received from public mobile via text because I have no funds and I can't add funds because I get an error message.

[mdk1995]

Yes that is correct, I've been using Public mobile for a while now and this is the first I've ever used any of the online functionality. To be completely honest the chat bots are unintuitive to use and navigating them is a pain in the butt. (Edit thanks for the quick reply).

[computergeek541]

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@mdk1995 wrote:

• I can't sign up online because the code is not received from public mobile via text because I have no funds and I can't add funds because I get an error message.

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Are you a first time Serve Serve account user because of the recent 611 issues?  If you activated the service yourself, you would already have a Self Serve account and the login/username is your e-mail address.  If you had a salesperosn at a retail location open your Public Mobile account, you will need to create a Self Serve account by ask a customer support agent to do that. Tickets are opened throught the chatbot at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[softech]

@mdk1995   please open ticket with PM support using "Forgot password" type of ticket and they can help to either reset the password for you or create you a new My Account if one not created yet

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there