Get error when I try to login to my account

[JusWundrin]

Need to change my payment info. When I go to Account I get sent here:

[Handy1]

@ELSE4  Yes site down right now , but the PM app is working use it instead 

[hTideGnow]

hi @ELSE4 

as said above, using PM app is the workaround for now 

[ELSE4]

I HAVE SAME ISSUE. I CANNOT LOGIN, ITS SAYS UNAUTHORISED

[MoiraMoves]

Hey! Thanks for that! It worked!

[Sansan]

@Mikaul  yeah, seems to be system wide. Try again in maybe 2 hours 

[hTideGnow]

hi @Mikaul 

the My Account is currently down for issue

but you might be able to login using the PM app.  Please first update the app and login 

[MoiraMoves]

Site still down. Only way to update account info right now seems to be to download the Public Mobile app and make changes that way.

[Mikaul]

It just sends me to an error page with message 'unauthorized'. I need to login to update my payment information.

[hTideGnow]

hi @MoiraMoves you cam try using the app, but please update the app first 

[MoiraMoves]

I'm getting same error message. Can't log in on computer or phone.

[Steve1975]

Same here, I want to change my plan and this site seems to go down when it's needed. I honestly don't know why I stick with this provider. Half the time it seems the site is either really slow or down. 

[Handy1]

@Ela64  The PM app is working try there instead , also you can buy payment vouchers from shoppers drug mart 7-11 /shell gas station and load the funds *611 to resume service right away 

[hTideGnow]

hi @Ela64 @Shivoham 

try PM app, but update it first 

[Ela64]

i am getting the same.  I need to renew my phone

[bistrodave1]

Thank you for such a speedy reply. This will help...1st time needing assistance in 5 years. 

[Handy1]

@bistrodave1  website down right now , but the app is working just update it there 

[bistrodave1]

I recently had my credit card compromised. I now have a new card so I need to change the card on my account.

When I try to log into "my account" I get an "unauthorized" error at top left.

When I try to login by 611 it won't accept any PIN that I can ever remember using.

How proceed to get my phone back working?

[Handy1]

@PublicJake  Yes your not alone site is down for now try again in a hour , but the PM app is working can use it instead and update it if needed 

[PublicJake]

After i login and do the verification code i get:

{
"message": "Unauthorized"
}

any idea?

[Shivoham]

Yes, I am getting this message  "Pretty-Print "Unauthorized"" . Not able to see my account. (in laptop). I tried Google, Edge and Brave browser - all browser gives same error message.

[Handy1]

@Shivoham  Your not alone many are having issues logging into the website , but the PM app is working , so you can use it instead 

[Shivoham]

As soon as login into public mobile account, I am getting " Pretty-Print     { "message": Unauthorized"} " is appearing and not able to go head to see my account  (on Laptop).

The above message appears in all browser : 1) Google, 20 Microsoft Edge and 3) Brave Browser. NOT ABLE TO LOGIN into my account in Public Mobile.   

Also I checked in my laptop, there is NO pretty printer extension installed in my browser. 

Please help. 

[hTideGnow]

hi @harmlouis46 

the login problem was sim e yesterday for some customers 

it could. because PM is working on the app update and has taken us down. 

But first, please update the app

[BKNS27]

@harmlouis46 

Did you try using the PM app? It worked for me. I think the website is down but not the app.

[harmlouis46]

Clicking on my account only takes me to an unauthorised blank page

[BKNS27]

@JusWundrin 

Login on the PM app then go to Payment tab>Update Card Information. I just login on the app with no issues.

 

[Handy1 · Accepted solution]

@JusWundrin  Nope not just you , but you can give the public mobile app a try and see if it works . I’m logged into it right now . But have been so . So not sure if it’s affected also 

[JusWundrin]

Thanks, good to know it's not just me