Hi. I asked a question last time. But I only got answer that I needed to contact chatbot.
This is my situation. At first, I paid for a plan and tried to transfer my number from Fido that I used to use. But I couldn't get a digit code through the message in order to get full access. So I couldn't cancel and couldn't log in. (Chatbot can't figure out this problem just told me that "Access your account and let me know how to do step by step. I can't access my account then "How can I cancel my plan?")
I contacted and tried to figure out what happend to my account But I couldn't. Chatbot didn't undertstand my full message and But I m still having a trouble to cancel my plan. Isn't there any customer service in person?
I m so stressful and kinda upset about this system and can't understand why there is no exact way to solve this problem cos I contacted thousand times and still couldn't get a refund. I wasted my time to do a lot. I m still worried about that is possible to pay next month as well.
I wish I solve this problem as soon as possible.
Just you know, These are similar situation.
Solved: Unable to confirm for full access - Community (publicmobile.ca)
I found only this page do you mean this one?
