From Victoria BC

[Mo72]

Hi, I’m still no able to receive texts or calls, but am able to call out and text.

I’ve heard this is a network problem.

Any idea when this will be fixed??

[witchi3]

I am also in Victoria and have no incoming calls (goes straight to voicemail) - I can call out and texts are working, but cannot receive calls... Have tried suggested solutions.  Have logged a tkt also.  Have been with PM on this account for about 8 months.  Not happy.

[Dunkman]

@Mo72 @BZ250 

Just got response from PM management. No area wide interruptions.  PM teams will monitor. If the troubleshooting advice does not work, you will need to contact customer service agent.  

[srlawren]

I just sent @ShawnC13 a text message, he received and was able to reply.  He's somewhere in the Victoria area and I'm in greater Vancouver area.  

@Mo72 , @BZ250 I guess it could be something more localized, perhaps.  Just to verify, you both show an "active" status when you sign into your self-serve account?

[BZ250]

Same Issue as Mo72. Cannot receive calls or texts, calls go straight to voicemail.

All online solutions attempted, power cell on/off, network reset, remove SIM, factory reset...

Cannot open a ticket using the Simonbot either, keep receiving error message.

[hTideGnow]

HI @Mo72   Did you try to change your network to 3G Only ?

And you tried your PM SIM in another phone?

[CountyDownIeUk]

All ok in Pitt Meadows. 

Is this a PM outage only or include Telus subscribers?

[Selena11]

Yes, also affected since yesterday morning - in Vancouver.

[Mo72]

I’ve been with public mobile for a few months.

I’ve checked the outage map and I have opened a ticket. Just wondering if others in this area are affected. Thanks

[DDM69]

Open a ticket with customer service --click here  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Yummy]

There are few customers here from BC so they can confirm if they have service or not.

Did you port your number recently?

Check this link for service outages: https://www.telus.com/en/nt/outages?linktype=ge-footer

[JL9]

Is there an outage out there, it sounds like there have been many ppl affected in BC. I'm assuming you have been with PM for awhile and you didn't just port a number over?