Free 2GB data and 500 minutes int'l long distance

[Lai]

Last Saturday I answered YES2 to the above-mentioned season offer and was told it had been added into my account but when I checked now, the offer wasn't added into my account. What I have now are the previous years' offers

[Guspublic1]

Just login on ur phone and 

Its there, you have to click on the little circle inside where it says Refreshed 2 minutes ago or something like that

Click on all 3 circles with arrow on it to refresh on screen. It will then show  bonus minuets and data

[Guspublic1]

Its there, you have to click on the little circle inside where it says Refreshed 2 minutes ago or something like that

Click on all 3 circles with arrow on it to refresh on screen. It will then show  bonus minuets and data

[Coverhiro · Accepted solution]

@Lai Similar thing happened to me.

I missed the opportunity to reply YES2.

I got another message from them before I had the chance.

So what I did was contacted @CS_Agent and they fixed it easily by applying it to my account and I was able to verify with them before my ticket was closed. Easy peasy.

or contact them through here

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Lai]

Meow, I don't have a computer 

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Outdoorsman]

@Lai 

hi use a different browser in private or incogito mode and sign back in to see if it updates for your 2 gigs and minutes 

[dabr]

@Lai   Try logging into the account using incognito/private mode as it's possible you're seeing an older cached account page.   You can also try refreshing the page by clicking the refresh icon bottom right of the account.

[Quigley]

@Lai 

Try logging into your account using a browser in incognito or private mode first.

Your probably looking at old cached information before.