Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
Why is the Self-Serve password reset functionality not working?
There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.
What do I do if I‘m unable to reset my password?
In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.
There are couple of ways you can contact our Community Moderators:
- Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”
- Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam
In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).
