Fido is requesting Public mobile to send a port transfer number transfer request again

[Jag007]

I missed 90 minute window yesterday to reply to message . Please send the port transfer request again

[Fraser_1985]

I am having same issue - Fido request has timed out twice….

[computergeek541]

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@eddieO wrote:

If you go into your Public Mobile app, then go to the Account tab, you should find the option to Transfer Phone Number

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As the customer already has an opened port request, taking the above steps will fail.   Only Public Mobile can fix this and the customer should be using the chatbot to contact a Public Mobile customer support agent.

[Phil_Adelphus]

@Jag007  Check your private messages inbox in a couple of minutes and I will private message you a number to call.

[eddieO]

If you go into your Public Mobile app, then go to the Account tab, you should find the option to Transfer Phone Number