a week ago
Hello Community,
We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion affecting calls and texting services. This will restore service for affected customers.
If you are still facing issues, please submit a ticket here.
We're committed to keeping you informed and will update this post with any new developments. Thank you for your continued patience and understanding as we worked through this.
- The Public Mobile Team
Thursday
Thanks! I came here to ask why my phone was not working properly. Glad it is resolved!
Monday - last edited Monday
this issue was fixed and that was a problem with voice and text, not data
You can try to Reset All Networks on your phone and test data again
Monday
Data has been very slow since the 25th. Definitely not LTE speed. Can you update us on the ETA on this issue as well. This needs to be addressed.
whole reason I’ve been with public for 5 years is the good service.
Sunday
this is a good question. The post doesn't elaborate on which network issues. Would have made more sense to just update the original thread regarding dropped calls. Can a PM mod provide more details.
a week ago
@starman85 wrote:I couldn't access data earlier this evening here in Kennedy subway station. Would it be because of the network issue? Had to restart phone and data worked.
Unlikely due to this announcement issues. Maybe sometimes subway signal was weak or local disruption of the network in your area. As long as everything is working, no further worries.
a week ago
I couldn't access data earlier this evening here in Kennedy subway station. Would it be because of the network issue? Had to restart phone and data worked.
a week ago
@StephenMiller wrote:I still cannot receive phone calls from land lines on my cell even after this update Haven’t heard back from anyone. It wouldn’t be a major concern but I have on call responsibilities. I hope someone reaches out soon to my report ticket.
Your issue might not be part of this announcement. Usually tickets response times are within a few hours. Check your private message inbox for response.
Other basic troubleshooting advice including rebooting your phone or network reset of phone (note: this will erase any saved Wifi passwords).
a week ago - last edited a week ago
I still cannot receive phone calls from land lines on my cell even after this update Haven’t heard back from anyone. It wouldn’t be a major concern but I have on call responsibilities. I hope someone reaches out soon to my report ticket.
a week ago
Wow, that's a quick first. 👏👏
a week ago
Is this problem separate from the dropped call problem covered in a separate announcement?