05-10-2023 12:56 PM - last edited on 05-10-2023 05:20 PM by computergeek541
Hi,
May I exchange one of my adds on which is a 300 mins international with a 1GB package data, both are same price but I added a wrong item.
Thanks for your help,
Azhar
Solved! Go to Solution.
05-10-2023 01:19 PM - edited 05-10-2023 01:38 PM
@azhar Purchases usually are final, but if it is an honest mistake PM likely able to help. Please message them to open a ticket:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
05-10-2023 01:17 PM
Only customer service agent can help with this request.
Normally, we recommend submitting a ticket for CSA help, but it is not working
Please private message CSA via the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Check your private inbox for response. It will take a few hours for response.
05-10-2023 01:01 PM
top of page click Get Help / Chat with Simon to start process of CSA assistance.