Exactly how are long distance add-on minutes metered

[will13am]

It's the first time I purchased and used long distance add-on minutes in a province wide calling account.  I thought that when traveling outside the home province, all incoming calls require use of the add-on minutes and outgoing calls outside the visited province also consume add-on minutes.  Based on the minutes used, it seems like all my incoming calls were free and only calls outside of the visited province were counted.  Am I making sense?

[ute1978]

I am still happy with this glitch 😄

For me all incoming calls

- no matter where I am in Canada

- no matter who calls me from planet Earth

are free.

[will13am]

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@NDesai wrote:

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@ShawnC13 wrote:

@Luddite, thank you that is what I was expecting and I believe that is why when you are in another province if someone calls you they are not deducted from your total.  As that is now your "Home" province while you stay there that is why you still have province wide calling there.  Your phone is just receiving the call and I don't think it should be deducted from your LD minutes if you are not calling LD.

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Interesting....

When you are in other province, i don't think that is considered as your home province since you cannot receive any calls outside of your province if you don't have LD add-on. However, there seems to be an error with the LD add-on that matches your thinking. With this glitch, you can literally make less than min call and tell other party to call you instead 

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Actually I was receiving calls from the so called home province and the province I travelled to without consuming add-on minutes.  As I mentioned this is how province wide calling works with other carriers.  It does stand to reason that public mobile works the same way.  

[will13am]

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@ShawnC13 wrote:

@Luddite, thank you that is what I was expecting and I believe that is why when you are in another province if someone calls you they are not deducted from your total.  As that is now your "Home" province while you stay there that is why you still have province wide calling there.  Your phone is just receiving the call and I don't think it should be deducted from your LD minutes if you are not calling LD.

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This is how it should work.  That's what I was used to with Wind.  Call recipients are not charged to receive calls.  Outbound calls are charged to the carrier and so add-on minutes are used when making long distance calls outside of the province from which the call originated.  It's just that the official explanation differs.  TBH, the official explanation is wrong or should be wrong.  

[NDesai]

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@ShawnC13 wrote:

@Luddite, thank you that is what I was expecting and I believe that is why when you are in another province if someone calls you they are not deducted from your total.  As that is now your "Home" province while you stay there that is why you still have province wide calling there.  Your phone is just receiving the call and I don't think it should be deducted from your LD minutes if you are not calling LD.

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Interesting....

When you are in other province, i don't think that is considered as your home province since you cannot receive any calls outside of your province if you don't have LD add-on. However, there seems to be an error with the LD add-on that matches your thinking. With this glitch, you can literally make less than min call and tell other party to call you instead 

[zhadj030]

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@NDesai wrote:

Lets find out where they are up to with this investigation. @ute1978 was the user who reported it a while ago. 

Here is the topic for reference: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Province-wide-calling-with-long-distanc...

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@NDesai Maybe let us not fix this glitch XD.

@will13am  good thing I took the risk before . And it worked all three times I was out of the province 

[ShawnC13]

@Luddite, thank you that is what I was expecting and I believe that is why when you are in another province if someone calls you they are not deducted from your total.  As that is now your "Home" province while you stay there that is why you still have province wide calling there.  Your phone is just receiving the call and I don't think it should be deducted from your LD minutes if you are not calling LD.

[wetcoaster]

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@ShawnC13 wrote:

@NDesai  &  @srlawren, if we are in our home province and receive a long distance phone call would it be deducted from our LD addon?

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Incoming calls in your home province are included in your talk feature. No matter what province / country the number they originate from is registered in.

When you are in your home province, minutes are deducted from your add-on if you are calling a number that is registered outside of your home province.

You can also check this chart / thread for more information: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Province-wide-Canada-wide-and-Long-Di...

[Luddite]

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@ShawnC13 wrote:

@NDesai  &  @srlawren, if we are in our home province and receive a long distance phone call would it be deducted from our LD addon?

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No 

[ShawnC13]

@NDesai  &  @srlawren, if we are in our home province and receive a long distance phone call would it be deducted from our LD addon?

[NDesai]

Lets find out where they are up to with this investigation. @ute1978 was the user who reported it a while ago. 

Here is the topic for reference: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Province-wide-calling-with-long-distanc...

[will13am]

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@srlawren wrote:

@will13am have a nice trip, and enjoy the free incoming (while it lasts at least!)

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Thank you @srlawren.  Had I known, I would have gone without the add-on.  I have options for outgoing.  

[srlawren]

@will13am have a nice trip, and enjoy the free incoming (while it lasts at least!)

[will13am]

I guess I shouldn't have open my big mouth.  This is one bug that I am sure all customers don't mind if it never gets fixed.  🤗

[NDesai · Accepted solution]

A while ago one user reported exactly the same. We reached out to mods and they confirmed that incoming calls outside of your province will deduct LD mins. She reached out to mods (@shazia_k) that LD add-on is not acting the same for her. They escalated this issue to tech team and they were investigating. But we never heard back 😞