Reward Canada Talk 500

[PhilHarmonic]

Hello! I have the basic plan. I just redeemed 5 points for an extra 500 Canada minutes.

However, my profile now shows 2 separate categories on the right-hand side of my profile. "500 min Canada-Wide Long Distance" and "Reward Canada Talk 500". Is there a difference?  See screenshot images below. Is this just to show that one category is paid with dollars and the other category is paid with points? Or is there something else going on here? I assume that once the "paid with dollars" minutes run out, it will start using the "paid with points" minutes?

Thanks, Phil.

[Handy1]

@Annieyingying  And your certain you didn’t use them all up ? They stepped to be non expiring mins and roll over untill all used up . If it’s mysteriously missing contact support to investigate 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Annieyingying]

I lost all my international minutes in my account, I have 3-4 times 400 minuters but they all gone. 

Any one have the same situation?  Thanks

[hTideGnow]

hi @PhilHarmonic no, none of them is the holiday bonus

you sure you didn't have bought the 500 Min earlier and not used up?  Could be  just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1 · Accepted solution]

@PhilHarmonic   Yes. Same thing just looks like one was a gift from holiday bonus possible or you used your reward points for it and the other one that’s partly used you paid for . But both will roll over each month until you use them all up