3 weeks ago
Has any had issues NOT receiving an eversafe ID. The service is telling me I have one but can’t find it. Can anyone help.
3 weeks ago
Both options didn’t work.
still “sending” ID code to phone number
3 weeks ago
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please private message CS Agent at:
3 weeks ago
It doesn’t give me an email option
3 weeks ago
you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email
if you still cannot get the code, message support as advised above
3 weeks ago
I am able to login but it’s asking for a 6 digit eversafe id. Was suppose to be sent but never was. So I don’t know where to find it
3 weeks ago
HI @JenBoulet
when was the last time you login?
Since you can post your message here, you have login with an EverSafe id already, just a matter if it is linked to a My Account
if you cannot access My Account using the email you used for this current login ( @JenBoulet ), message support for help
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there