Esim

[Mobojoe]

When transferring to a newer iPhone do I need to delete the existing eSIM?

[Immune]

I don't think the others understood your question. NO you don't need to delete existing e-sims from your phone. iPhones for sure can support more than one e-sim. After you activate/transfer  the new e-sim to your new phone then if you choose you can delete any other inactive e-sims from your phone.

[BKNS27]

@Mobojoe 

Looks like you need to purchase a SIM then.

[hTideGnow]

hi @Mobojoe 

did you use the app?

if you did, check if the eSIM was installed.  Check Settings -> Cellular.  Make sure Turn on this line is enabled and set as Primary 

if same, message support and ask.  You can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mobojoe]

Thank you but I have purchased the online eSIM for both iphones without luck

[hTideGnow]

hi @Mobojoe

esim cannot be transferred but you can get a replacement for free. Download PM app on the new phone, buy from Account page , choose Purchase sim card as follow 

[Chalupa_Batman]

---

@Mobojoe wrote:

When transferring to a newer iPhone do I need to delete the existing eSIM?

---

Hello @Mobojoe 

You have to download the Public Mobile app on the new iPhone and then log in, go purchase a new eSIM and it will cost $5. Then when you go to the check out, it will drop down to free. $0.00

[Handy1]

@Mobojoe  No you need to log into the app with new phone and rebuy eSIM , the system should credit you back the money at check out and if not just message support and then will give you credit for the cost 

send  a  private message   To CS_Agent

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