Esim

[JerLesage]

I’m new and eSim is not working. My phone says sos only no sim

[LitlLdy]

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@JerLesage wrote:

QR code won’t work 

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oh, well that makes sense then why our suggestions aren’t helping! The eSIM isn’t installed to make the phone service work!

[JerLesage]

QR code didn’t work 

[hTideGnow]

Hi @JerLesage so it was not installed?

submit a ticket with agent to get a new working qr code 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JerLesage]

QR code won’t work 

[JerLesage]

I reset network and still nothing 

[hTideGnow]

hi @JerLesage 

you installed the esim and set as active?

try Reset All Networks 

[LitlLdy]

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@JerLesage wrote:

Yes I just rebooted my iPhone still nothing 

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@JerLesage , have you tried resetting network settings to see if they helps? When I have network issues with my iPhone sometimes resetting network settings help. 

[softech]

@JerLesage 

you activated a new Account with eSIM? 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. 

If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[JerLesage]

Yes I just rebooted my iPhone still nothing 

[dust2dust]

Does your phone have esim capability?

[Handy1]

@JerLesage  .first try rebooting the phone or reset network settings if still no dice get support to help reset your account ( re provision sim )

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437