Esim

[Flor]

I bought an esim because the website originally told me my phone was esim compatible but when I bought the sim it said my iPhone is not. How can I refund?

[frostyfire22]

@Flor What iPhone do you have?

[softech]

@Flor   which iPhone you got?  PM has been having some issue with activating eSIM on iPhone, so it could be related.

Open ticket with support and ask them to reimburse you the cost of getting a sim card from your local stores

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

And if you need a sim card, you can get from:

• local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)
•  

[Handy1]

@Flor 

Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[will13am]

@Flor , to seek a refund, please use the start a chat link to initiate a support ticket.