Esim refund

[Oldman137]

I purchased an e-sim but my phone is not compatible (it is included in the compatible phone list).  How do I get a refund?. The website is a disaster! 

[obsurv47]

I had the same problem, good luck with getting any help from these scam artists

[softech]

@Oldman137 

S20+ should work.

PM is a prepaid provider and no refund.  Since you won't get a refund out of it, why not work with support to get this setup?  You could be just one or two messages away from fully activated

Please message support:

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Oldman137]

There was no QR code in my welcome email.  When I log into my account I can not get passed the screen that wants me to try a compatible device.  My phone is a Samsung s20+ 5g

[softech]

@Oldman137 

what brand and model is your phone?

if your phone is on the compatible list, it should work.  Don't give up yet, probably just one more step

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. 

If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Oldman137  Typically no refunds in sims . But you can check with support . Maybe they would credit you to go get a physical SIM card instead 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437