Error?!

[Jas2317]

 what’s the problem it did like this 3 times and I closed the app and reopened logged off and logged in again?!

[Jas2317]

They both match you only can put the postal code which is right with the card now they say that it could be cause of the bank blocking the transaction which is not true cause I get a call when it happens 

[hTideGnow]

HI @Jas2317 

it might have something to do with the card then

do you have anther card to test?

and the address on both PM and credit card match?

[Jas2317]

Their customer service sucks they say talk with your bank about the problem but the problem is their app and they always take an hour to respond

[Jas2317]

The agent told me that since I’m creating an account the public mobile account doesn’t have an address yet so they will create that and then I will be able to pay

[Jas2317]

I will update you guys but till now no update I’m talking to an agent

[hTideGnow]

HI @Jas2317 

please come back and tell us how it is resolved and why it happened in the first place.  We saw some posts like this but never know what is the proper fix other than ask the agent LoL

[Jas2317]

I tried everything but it doesn’t work,created another account,uninstalled the app,doesn’t work I’m talking to an agent rn

[Phil_Adelphus]

@Jas2317   Another suggestion has been to enable location services when paying.  It looks like you're using a hotspot, I wonder if that's part of the problem.

[hTideGnow]

HI @Jas2317 

you have another credit card to try?

and make sure the address on the credit card matches what you put for PM subscription

best to uninstall the app and try again.  I might even create a new account (with another email address) and start from there

[will13am]

@Jas2317 , try deleting app data and redoing the steps.  Maybe a data caching problem.