Error when trying to purchase an add-on

[csymons]

Since the installation of MyAccount, I receive an error every time I try to purchase an add-on. I can’t really do anything except view MyAccount summary page. Please help. 

[csymons]

Excellent! I cleared the history in my browser and it worked. Thanks!

[Yummy]

What kind of error do you get?

Does your credit card gets charged after error?

Try different browser, clear cache, try incognito mode.

Buying add-on is 2-step process: add funds to account then buy what you need.

[hTideGnow]

HI @csymons  

First, try to clear cache and restart the browser

or Try using Incognito mode.  

You can also try to use a laptop or desktop computer

[softech · Accepted solution]

@csymons  

Likely just a cache issue

Please try to use incognito mode or try to use a completely different browser (Edge/Chrome/Firefox)