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Error pops up when updating payment option

PandaQueen
Good Citizen / Bon Citoyen

Hello,

I'm needing to change my payment info, but it won't process through for some reason. I need help please.

5 REPLIES 5

PandaQueen
Good Citizen / Bon Citoyen

Thanks tips lol 👍

There could be many reasons. I do know the website has cache issues. So then after the hour until you're no longer locked out, try one more time. And if you get the error again, please go into your browser settings and clear your cache. Then close the browser, re open and try again. This in theory should work. 🙂 

PandaQueen
Good Citizen / Bon Citoyen

Thanks for the step by step instructions lol I am aware of them already, was just confused why it wouldn't process through, is all.

Chalupa_Batman
Mayor / Maire

Hiya @PandaQueen 

Wait for just over an hour so you're no longer locked out. This is how you can change your credit card info using the app. It's super easy!

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

KennethJAdams_0-1694110593327.png

Once you’ve clicked on it, go to Payments

KennethJAdams_1-1694110593302.png

The next screen you’ll want to click on Manage Subscription.

KennethJAdams_2-1694110593310.png

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

KennethJAdams_3-1694110593289.png

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.

hTideGnow
Mayor / Maire

HI @PandaQueen 

you need to wait an hour and try again using Incognito/Privae/Secret mode on the browser

or you can submit ticket with CS agent for help

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

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