a week ago
Yesterday, January 3, I tried signing for and paying for the above so I could use my phone in the US. When I tried paying I got a message that my payment couldn't be processed, so I gave up on that option and purchased a SIM card. When I checked my credit card this morning, I discovered that Public had indeed processed my payment.
I want my money back. This is coming across as a scam and everyone should be warned not to trust Public on this matter.
a week ago
Sometimes the system can be buggy, im sorry you experienced this, it shouldnt take the funds if it said the payment wasnt made/processed. I would ask PM to issue you a refund since this sounds like a system error, you can message PM here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
a week ago
hi @Sanhaslett
you meant sim card with another carrier ? or sim with PM? buying just a sim from PM won't help
but anyway, ask PM support agent, they can probably assist
a week ago
I bought a SIM card. The only solution to this is to refund my money.
a week ago
hi @Sanhaslett
you bought another sim card? or you activate another account with PM?
But check with support agent and see how they can help.
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage