Error: No long distance add on

[rzanab]

Hi, 

I tried dialling a number with an in-province area code and I'm getting an error saying it is a long distance number and I don't have an add on. The number is clearly an area code associated with the same province 778 and I'm in BC. How can I solve this? My plan has unlimited provincial talk.

[rzanab]

Thanks - rebooting did not work. I have never heard of Fongo, but have got it up and running on my phone - will try that in the meantime and contact mods to sort out larger issue. 

Thanks! 

[mimmo]

Maybe try rebooting phone.

At this point I persobally would message mods and have them look into it. But they are currently backlogged. I would also  buy the the long distance add-on and see if that helps. Then ask mods for credit. Or use fongo VoIP for free number

[stonechucker]

Is it possible these 778 numbers are newer local exchanges within the 778 area code?

I had a similar problem when I signed up with my 226 calling a 519 (same City), but the issue was the one area code wasn't setup to dial the new exchange in the 519 properly.

I'm on a Province Wide plan...  The moderators were required to submit a ticket to the technical team to resolve this.

[rzanab]

Ahhh! I'm getting this error message for other 778 numbers as well now! Super annoying - these are all work colleagues and I can't call them

[rzanab]

Thanks for your reply. 

Yes, I've tried dialing a 1 in front, but no luck. My area code is the older 250. The number is correct and I can dial it from other phones. 

[mimmo]

Have you tried +1 infront of the number? @ is your prefix a 778 as well or a newer one?

Is the number you are calling correct? Can you call it from other phones?  Sometimes misdiali g you get that error message, 

The +1 solves the long distance charges may apply.

Worst case get a free fongo VoIP number till isssue is fixes.