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Error 821.. why new subscribers can still activate with the same SIM multiple times

softech
Mayor / Maire

@J_PM 

 

Are you aware that Error 821 does not stop people from activating with the same SIM after?   The bigger issues is that people activated multiple phamtom accounts and got charged multiple times

 

It is not good. Activation is the first encounter for many people with PM and they already have bad experience.  Error is ok, but when you charged them multiple times, that bad memory will certainly last forever.

 

Would you have your developer to go back and review the flow after Error 821?  Why there is no mechanism to stop people from activate again with the same SIM card?  I though there is a SIM check in the activation portal to stop people from activate currently active SIM or old cancelled SIM

20 REPLIES 20

0PX9O4
Deputy Mayor / Adjoint au Maire

Yep, this monkey business has been going on for a good number of years with PM. I don't know what's so difficult about setting up an automated activation system that works almost all the time (as opposed to some of the time, for some of the people), if your entire business depends on it.

Anonymous
Not applicable

@softech 

Error 821 occurs when Adaptive Server attempts to remove a nonexistent or corrupted page from the data cache. Some potential causes of this error are: ... An Adaptive Server problem (such as can occur when using the dump transaction with no_log command after a period of heavy user activity in the database).

 

always i suggest to close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode.

0PX9O4
Deputy Mayor / Adjoint au Maire

LOL that's hilarious! ☝🏽 🙂

darlicious
Mayor / Maire

@softech 

Yes pm is aware as I noted in the other thread....pm removed the fail safe because customers complained about the activation portal 1 hour lock out.

 

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

softech
Mayor / Maire

@Anonymous   if you suggest new subscriber to close all browser an try again, this will exactly lead to creation of a duplicated, phantom account and PM charges the person again.  BAD Suggestion.

 

Error 821 from the activation portal, as far as i know, is because of porting information supplied was incoorect.  It happens many times when people used IMEI but the system was looking for account number.   It could be from other situation too but from the many I helped, that was the main reason of 821 error

 

You have been here long enough, if you read and reply, you should know the 821 error I talked about is not a computer error for cache


@darlicious wrote:

@softech 

Yes pm is aware as I noted in the other thread....pm removed the fail safe because customers complained about the activation portal 1 hour lock out.

 

 


They think the 1 hour lock out will anger people more than charging them 2 , 3 , 4 or more times?  What a brilliant decision.  🤔

 

softech
Mayor / Maire

If you just randomly Google and try to reply 

 

821 error could also be "I got on live chat and turns out error code 821 means US trade has been suspended. Hope this helps anyone else with this problem."  Maybe just wait till trade resume 

(source: Support page for Kraken Digital Asset Exchange)

Anonymous
Not applicable

@softech 

you call it BAD Suggestion. but for any new customer or anyone when the do close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode. is not show them that Error code. and more one think some member not like to do for home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network.(if neededThis is also very important but for others nothing and they don't know what's going on and don't understand anything they just talk about disgusting

 

.. for the Error code 821 is call the Server issue or slow to access the extensive data cache in the database, is will cost problems between user and Server is the getting Error code..

softech
Mayor / Maire

thanks for your comment @Anonymous .  But if you read this post carefully,  this post was intended for Jade to aware of the situation.  And this is NOT a general browser issue but as I said earlier.

 

The proper way to resolve Error 821 is NOT to close browser and retry as it will fall into the issue or multiple account creation and charged multiple times

 

The proper solution is to ask user NOT to try activating again.  Instead ask the user to open a ticket with PM an reverse all the overcharges and also provide the proper porting information.