04-01-202409:06 PM - last edited on 04-02-202412:55 AM by computergeek541
The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that anywhere I changed my plan to one with limited data as I wouldn’t need all that data) and eventually he adds it. Then he removes it the next day and I have to tell them to read the messages that it never said anything about keeping the same plan anywhere and they add it again. This is happening everyday where I they remove my data a day after added it and try to argue with me about the data again, and then they add it on again everyday. The customer service is trying to rip me off of my data!
This makes no sense as I was never made aware of any changes in my plan would mean I lose data that is supposed to be a bonus for loyalty. Also they keep adding and removing it every other day makes no sense.
