Email and phone number not registered

[Katbond]

I have have another account set up, but I'm unable to login with either the phone number or email associated with that account. They're asking for a valid number or email, but both are. I am unable to sign into that account to start a ticket number, so I've signed into this one hoping to get an answer. The chat bot isn't helping as I'm unable to login to the other account. The number in question is working (ie I'm able to get calls and texts etc) and they're taking payment from me. But it says it isn't registered. 

Any help would be much appreciated. 

[Katbond]

Thank you! I'll send them a message directly.

[Katbond]

I did double check that and was lucky to see I saved the original activation email from when I first set it up. 

[Handy1]

@Katbond  If chat bot not working you can send direct message to support here 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@Katbond 

you sure you're not using the same email address for both accounts ? You must use a different email address for each.