E sim

[Plss]

Hi deled my e sim by accident can you give me a new one 

[Plss]

No I have no service 

[BKNS27]

@Plss 

What is the make and model of your phone?

[hTideGnow]

hi @Plss are you rebuying eSIM?? rebuy should now be free.  The system should show $5 but give you back a $5 credit to make it free

[Plss]

• How do I do that 

[Plss]

yes

[BKNS27]

@Plss 

 Is this related to the deleted eSIM? Do a network setting on your phone a see if that worked.

[hairbag1]

@Plss 

the 1st PM eSim is a freebie...after that, 'ya pay $5 + tax.

added...to message Customer Support to request refund, click that little orange bubble on bottom right side of this page to start that process. If that fails, try this link...give them as much account info as you can ie: ph #, name on acct, PM pin #...etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Plss 

more info please. Did you activate a new PM account using the required Public Mobile app ?

[Plss]

Why it’s it not saying  public mobile for  my provider  now 

[Plss]

• Hi I bought another e dim how can I send u that I paid for it 

   

[dwh1]

@Plss As softech mentioned, you can get a new one via the PM app. It's worth noting that it will initially show as a $5 purchase, but when you select it, it will then apply a $5 rebate and it will show the price as free ($0) at the bottom on the buy button.

[softech]

@Plss you can get the new eSIM for free back

To get thr new eSIM, first, download the app on your new phone.  Click Account from the bottom, then click Purchase SIM Card and select eSIM.  Once it confirms your phone is eSIM compatible, click Pay $  and Install, the system will recognize that you got am eSIM before and won't charge you again.  Just followi the prompt to install eSIM on your device

[Nailuj]

You should contact support to get help with that.